Message to Firefighters & Company Federal Credit Union Members regarding COVID-19 pandemic- We are your credit union and we're here to help!

 
The Firefighters & Company Federal Credit Union is here for you during these unprecedented times. The progression of COVID-19 has affected our members and we want to make sure you know we are here for you.

The safety and health of our members and employees is very important to us. We have cleanings in our lobby several times a week and the staff are wiping down the credit union daily.  We will continue to make sure you have access to your funds whenever you need them. We also have drive thru services, remote access through online, mobile banking, ATM and telephone for your convenience. We have decreased our branch operations to drive thru services.

We know this pandemic is causing economic hardship for several of our members. We want you to know that your credit union is committed to you. We are implementing the following services to assist you.

Loan payments
If you are having trouble making your loan payments and need to skip your loan payments for 30 days, you can do so with no fee. Interest will continue to accumulate on your loan during the month you skip your loan payments. If your loan is made via payroll deduction, the total monthly payment will be credited to the account to which your Direct Deposit is received. If your scheduled payments are made bi-weekly, two payments will be skipped. If your scheduled payments are made weekly, four payments will be skipped. All payments must be skipped in the same calendar month. All loan payments must be current to qualify. First mortgages, HELOCs and VISAs are not eligible, but we encourage you to contact us if you need help or are currently behind or running into hardship.
 
To skip your loan payment for 30 days, please make a written request to the credit union. You can notify us by:
 
  • Emailing staff@ffcocu.org
  • Sending a secure message through online banking (login to online banking and click on the envelope icon in the top right corner)
  • Faxing your request to 937-228-0068
 
We are here to help you in anyway. Please make sure we have your most current up to date information so we can notify you of important information in this rapidly changing environment. Please call 937-228-1614 if you need help or if you have any questions or concerns. We encourage any of our members who are struggling during these events, to contact their credit union. We will work with you and help you. We are your credit union and we're here for you.

We will continue to monitor the situation and follow recommended guidelines of local officials and the CDC. We will continue to look out for the best interest of our employees and our members.

Sincerely,

Firefighters & Company Federal Credit Union Staff and Board