Debit Card Fraud Alert

Debit Card Fraud Information:

Please make sure we have the most up-to-date contact information on file.

TO REPORT YOUR DEBIT/HSA CARD LOST OR STOLEN, CALL 1-888-908-7835

 

 Through our Debit card processor, PSCU, we enroll in a monitoring system to try to combat fraud on your Debit card. If there is suspected fraud on your Debit card, it will decline the transaction and you will immediately receive a call to your contact phone number we have on file, a text (if you have provided us a mobile phone number) or an email (if we have your valid email address). Please make sure we have the most up-to-date information. Please make sure to respond to this call from a live agent at 1-888-918-7313 (you will not recognize the number) or the automated system that shows up in caller ID as 1-800-272-9449, a text from the fraud department or an email. They will try to reach you immediately after you have been declined to try to clear valid transactions and stop any fraud.

If you are traveling, please make sure to contact the credit union prior to your travel with the dates and destination so we can note your debit card and limit any interruptions to your trip.

YOU MUST CONTACT THE CREDIT UNION AT 937-228-1614 TO ORDER A NEW CARD EVEN IF YOU HAVE FRAUD AND NEED A NEW CARD. 

 

Learn More about Fraud Alerts:

 Accelerated. Automated.

Your Best Defense Against Fraud.

 At  Firefighters & Company FCU, we’re serious about protecting you from fraudulent activity on your accounts. That’s why we’ve strengthened our defenses with a new, automated system that can identify threats faster, notify you sooner and equip you with the tools you need to take immediate action against fraud. Previously, you would have only received a personal call from a live agent if fraud was suspected.

The new system allows you to receive an automated call that easily walks you through reviewing suspicious activity on your card. You may also receive Automated Fraud Alerts text messages on your mobile phone. We will also send a fraud alert via email. Our new automated system includes:

   IMMEDIATE alerts

  When suspicious activity has been detected on your account, we don’t wait for an agent to dial your number – our automated system will contact you by text, phone or email.

 2-Way Communication

You can take action the second you receive your alert – by texting the provided command word, or interacting with the automated system on the phone; simply follow the instructions to answer questions regarding your recent card activity.

 Real-time Support

  Our live agents are ready to assist you at any time to ensure you receive the best defense exactly when you need it.

Don’t delay – Please log into Online Banking here and click on the wheel icon at the top under preferences, this is your personal info to review and to update your contact information to make sure you receive important fraud alerts about your account. Members should be aware that, while Firefighters & Company FCU does use a service to monitor fraudulent or suspicious account activity and may proactively contact a member about this activity, we will never call and ask for confidential information such as your entire account number or PIN. Contact us at 937-228-1614 immediately if you have provided confidential information.