Security Information & Disclosure - Errors and Questions

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Errors and Questions:

In case of errors or questions about your electronic transfers, telephone us or write us at the telephone number or address listed in this disclosure as soon as you can. We must hear from you no later than sixty (60) days after you learn of the error. You will need to tell us:

  1. Your name and account number;
  2. Describe the error or the transfer you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information;
  3. Tell us the dollar amount of the suspected error.

If you tell us orally, we may require that you send us your complaint or question in writing within ten (10) business days. We will tell you the results of our investigation within ten (10) business days and correct any error promptly. If we need more time, we may take up to forty-five (45) days to investigate the complaint, but you will have the use of the funds in question after the ten (10) business days. If we ask you to put your complaint or question in writing and we do not receive it within ten (10) business days, we may not credit your account during the investigation.

If we decide that there was no error, we will send you a written explanation within three (3) business days after we finish our investigation. You may ask for copies of the documents that we used in our investigation.

If you need more information about our error resolution procedures, call us at 937-228-1614.

Business Day:

  • Our business hours are: Monday through Friday 10 AM - 6 PM
  • Federal holidays and Credit Union holidays are not included.
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